Shipping & Returns
All orders require a minimum $11.95 shipping and handling fee within the United States. Please allow two to five business days for items to arrive.
**We only ship within the United States**
We offer an industry-first 7-day money back guarantee on chemicals and filters. This guarantee begins the day the product is delivered to your home. Below are the details of our guarantee.
We will not return or refund any electrical spa parts sold from our online or retail store unless installed by one of our certified Minnesota Hot Tub repair technicians.
All re-built or re-manufactured parts are sold as is. “No Exceptions” No refunds, Exchanges or Repairs unless you are a Certified APSP CHTT Certified Hot Tub Technician which would qualify you with a 30 day warranty on any manufacture defect of the part you purchased. You must supply a valid CHTT certification number to redeem warranty.
If you feel that the new part you purchased/received has a manufacture defect, just ship the new part back to us and we will have the new part tested by the manufacture to determine the problem. If the new part is deemed faulty due to a manufacture defect we will then have it repaired or replaced or exchanged with a new part and shipped back to you at no additional charge or charges. If the new part is deemed a non-manufacture defect due to being installed improperly, mis-handled or other reasons, you will then have to pay for the labor and parts needed to repair your electrical part back to manufacture standards including all accumulated shipping charges. Please allow 4-8 weeks for the factory to test, repair and ship the part back to your address.
- Any filter can be returned for any reason as long as it is in new condition and in the original packaging.
- For chemicals, the original container must still include all of the original chemical.
- Within 3 days after returning the product, we will issue a full product refund (including sales tax). *excluding electrical parts.
- Returns can be initiated over the phone by calling 952-435-4096 or by emailing us at email@example.com. *excluding electrical parts.
- The customer is responsible for the shipping or pick-up fee.
- We do not charge any additional fees such as a restocking fee.
- All re-built or re-manufactured electrical parts sold as is with no warranty, exchanges, refunds or repairs.
If you have questions or concerns regarding any order, feel free to contact us by phone (952-435-4096) or email: firstname.lastname@example.org.
For phone inquiries, our business hours are:
- Monday: 10:00am – 8:00pm
- Tuesday: 10:00am – 6:00pm
- Wednesday: 10:00am – 6:00pm
- Thursday: 10:00am – 8:00pm
- Friday: 10:00am – 6:00pm
- Saturday: 10:00am – 5:00pm
- Sunday: 12:00am – 5:00pm
Of course, you can always leave a voicemail if calling after hours. As long as the chemical or filter return is initiated with 7 days of delivery, we will honor a return request.